Privacy Policy & Terms of Service
Last Updated: April 2026
1. Who We Are
Our website address is:
2. Course Terms & Conditions
-
Deposits: A non-refundable deposit of £200 is required to secure your place. This covers administrative costs and secures your training bay.
-
Balance Payments: The remaining balance must be paid no later than 1 day before the course start date. Failure to pay may result in the loss of your place and deposit.
-
Course Transfers: You may move your course date once, provided you give us at least 7 days’ notice.
-
Late Changes/No-Shows: Requests made with less than 7 days’ notice, or failure to attend, will result in all fees being forfeited.
-
Conduct & Safety: We prioritize a safe learning environment. Students must follow all tutor instructions. Deliberate misuse of tools or unsafe behavior will result in immediate dismissal without a refund.
3. Privacy & Data Protection (GDPR)
We take your privacy seriously. All personal data is processed in accordance with the General Data Protection Regulation (GDPR). We only use your data to support your learning, manage your booking, and send course directions.
What Data We Collect & Why
-
Contact Information: We collect your name, email, and phone number to log your booking in our diary and contact you regarding your course.
-
Analytics (Google): We use Google tools to monitor website traffic and see how visitors interact with our site. This helps us improve our school’s online presence. This data is generally anonymous and tracks things like which pages are clicked and how long visitors stay.
-
Cookies: Our website uses cookies to improve your browsing experience and for analytics purposes. You can choose to disable cookies in your browser settings.
-
Media: If you share images with us via Facebook or our website, please ensure they do not contain embedded location data (EXIF GPS), as other visitors could potentially download this information.
-
Embedded Content: Articles on this site may include embedded content (videos, images, etc.). This content behaves exactly as if you visited the other website directly (e.g., YouTube or Facebook), and those sites may collect data about you.
4. Data Sharing & Retention
-
Sharing: We never sell or share your personal information with third parties for marketing. We only share data if required to do so by law.
-
Retention: We retain customer purchase and booking records for 10 years for administrative and tax purposes.
-
Your Rights: You have the right to request a copy of the data we hold about you or ask for it to be deleted (excluding data we are legally obliged to keep).
-
Testimonials: If you leave a testimonial, you can opt to remain anonymous. You can request the removal of your testimonial at any time.
5. Security & Complaints
We protect your data using professional security measures, including Two-Factor Authentication (2FA) and staff training. Our website is secured with SSL encryption (HTTPS) to keep your information safe.
Complaints: If you feel your data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority.